Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.
Compliments & complaints
We are dedicated to servicing our customers and believe feedback is the most important part of business and measuring how well we are doing.
The team at Fonet loves to hear from our customers especially when they have received excellent service from our company.
If for some reason, you are not satisfied with the service received, we want to know about it! There are several methods to file a compliment or complaint. Please see below.
Any complaint is assured to be handled as efficiently and effectively as possible in accordance with our complaints policy. To best handle your correspondence, please include all material and information you have.
Contact us
If you include a contact and account number this will ensure we can respond as efficiently and quickly as possible.
- Via Email: gm@fonet.com.au
- Via Phone: 1300 036 638
- Via Fax: 1300 791 578
- Via Mail: PO Box 1622 Adelaide SA 5001
Att: General Manager
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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.